Last updated: October 28, 2026
Last Updated: October 25, 2026
Welcome to Paddle District! We're happy to have you join our community. These Terms of Service explain the rules and conditions for using our booking platform and facilities. By accessing our booking platform, creating an account, or making a reservation, you agree to these terms.
These Terms are governed by applicable laws of the Republic of the Philippines, including Republic Act No. 8792 (Electronic Commerce Act of 2000) and Republic Act No. 7394 (Consumer Act of the Philippines), as applicable.
If you do not agree with these terms, please refrain from using our booking platform.
You must provide accurate and complete information when creating an account, including your name, email address, and valid Philippine mobile number, where required.
Each person may maintain only one account. Duplicate, fraudulent, or abusive accounts may be suspended or restricted.
You are responsible for keeping your login credentials secure and for activities conducted through your account.
If your account is assigned a unique account code or QR code, please keep it accessible for venue check-in and identification.
Users must be at least 18 years old to create an account independently. Minors must have the consent and appropriate supervision of a parent or legal guardian.
Paddle District reserves the right to suspend or restrict accounts involved in fraudulent activity, misuse of the platform, or violations of these terms.
A confirmed booking reserves the selected court, date, and time slot, subject to the booking details and applicable venue policies.
Please ensure that your selected date, time, and booking details are correct before completing your reservation.
Bookings placed on hold must be completed within the designated hold period. Unpaid reservations may be automatically released once the hold expires.
Please arrive on time for your scheduled session. Late arrivals may reduce your playing time, and excessively late or no-show bookings may result in the court being released for other players.
Court availability is subject to the platform's current schedule and confirmation status. A booking is not guaranteed until it has been successfully confirmed.
Players must follow Paddle District's Court Rules & Reminders and all reasonable instructions from venue staff.
Open Play sessions are subject to registration deadlines, available slots, and maximum player capacity.
Registrations are accepted until the session reaches capacity or the registration window closes, whichever comes first.
Cancellation and rescheduling requests for Open Play sessions follow the applicable booking and payment policies outlined in these terms and the conditions displayed during registration.
Paddle District may need to reschedule or cancel a session due to weather, court conditions, maintenance, safety concerns, or other operational circumstances.
If Paddle District cancels a session, affected players will be informed of the available rescheduling or refund arrangements, subject to the circumstances and applicable law.
All prices are displayed in Philippine Pesos (₱), unless otherwise stated.
Accepted online payment methods may include GCash, Maya, and QR Ph, processed through the payment provider displayed at checkout.
Cash payments may be accepted for walk-in bookings or other transactions where this option is available.
All required payments must be completed within the payment period indicated during booking. Unpaid reservations may be automatically cancelled or released.
Applicable convenience fees, platform fees, or other transaction charges will be disclosed during checkout, where required.
Payment processing fees and the treatment of transaction charges will follow the terms disclosed at checkout and applicable law.
Please retain your payment confirmation or receipt in case verification is needed.
Once a booking is confirmed, payments are non-refundable, except where a refund is required by applicable law or expressly provided for under these terms.
Please double-check your chosen date, time, and court before confirming your booking.
We understand that the weather can be unpredictable! ️
If rain affects your scheduled booking, you may request to reschedule to another day or time, subject to court availability.
Rescheduling must be coordinated with Paddle District.
Your preferred replacement slot must be available.
Please contact us as soon as possible when rain affects your booking.
Rain-related rescheduling is subject to confirmation by Paddle District.
Rain-related rescheduling does not automatically guarantee a refund. If Paddle District cancels a session entirely or the courts cannot safely be used, we will communicate the available arrangements in accordance with applicable law.
If you need to change your booking for personal reasons or circumstances unrelated to rain, please notify Paddle District at least 24 hours before your scheduled booking.
Requests made with less than 24 hours' notice may not be accommodated.
Each confirmed booking is eligible for one rescheduling only.
All rescheduling requests are subject to court availability and confirmation by Paddle District.
Once the rescheduled booking is confirmed, further changes are not guaranteed.
Rescheduling does not automatically entitle you to a refund.
Customers who cancel a confirmed booking are generally not entitled to a refund.
Failure to attend a confirmed booking does not entitle the customer to a refund or automatic rescheduling.
If you anticipate being unable to attend, please contact us as early as possible to discuss whether rescheduling is available under this policy.
Refunds or other remedies required by applicable law will be honored.
If Paddle District cancels a confirmed booking for reasons other than ordinary customer-requested changes, we will notify affected customers and communicate the available options.
Depending on the circumstances, these may include rescheduling or a refund. Any refund required under applicable law will be provided accordingly.
Please present your booking confirmation when checking in.
Follow staff instructions regarding court assignments, queues, and session schedules.
Please use the courts and equipment responsibly and leave the playing area clean after your session.
Report any damage, accidents, or unsafe conditions to venue staff promptly.
Paddle District reserves the right to restrict access when necessary to maintain safety, order, and proper venue operations.
To maintain a safe and welcoming environment, users must not:
Provide false or misleading information when registering or making a booking.
Manipulate reservations, payments, promotions, or voucher systems.
Share account credentials in ways that compromise account security.
Engage in abusive, threatening, discriminatory, or disrespectful behavior toward staff or other players.
Attempt unauthorized access to the booking platform, other accounts, or administrative systems.
Use bots, scripts, or automated tools to manipulate bookings or platform functions.
Damage venue property or misuse court facilities.
Violate Paddle District's Court Rules & Reminders or applicable laws.
Violations may result in the cancellation of access, account suspension, or removal from the venue, as appropriate to the circumstances and applicable law.
All content made available through the Paddle District booking platform, including logos, graphics, text, photographs, designs, and software, belongs to Paddle District or its respective licensors, unless otherwise stated.
Content may not be copied, reproduced, distributed, or used commercially without prior written permission, except where permitted by applicable law.
All players are expected to exercise reasonable care when using the courts and facilities.
Players must follow posted safety instructions and venue rules.
Any injury, accident, damage, or unsafe condition should be reported to venue staff as soon as possible.
Customers are responsible for their personal belongings. Please keep valuables secure, as Paddle District cannot guarantee their safekeeping.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by Philippine law.
Paddle District may collect and process personal information necessary for account registration, booking management, payment verification, customer support, and venue operations.
Personal information will be handled in accordance with applicable Philippine privacy laws, including Republic Act No. 10173 (Data Privacy Act of 2012), and Paddle District's applicable privacy notice.
By using the platform, you acknowledge that certain information may be necessary to provide the requested booking services. Any consent required for specific processing activities will be obtained as required by law.
The booking platform is provided subject to availability and may occasionally experience interruptions, maintenance, or technical issues.
Paddle District will make reasonable efforts to maintain accurate booking information and platform availability.
If a technical issue affects your booking or payment, please contact us with your booking details and payment confirmation, if applicable.
Nothing in these terms removes any rights or remedies you may have under applicable law.
These Terms are governed by the laws of the Republic of the Philippines.
If a concern or dispute arises, we encourage customers to contact Paddle District first so we can try to resolve the matter fairly and in good faith.
If the matter cannot be resolved directly, the parties may pursue the appropriate remedies before the relevant authorities or courts with jurisdiction.
Consumers may seek assistance from the appropriate government agencies, including the Department of Trade and Industry (DTI), where applicable.
Paddle District may update these Terms of Service from time to time to reflect changes in our operations, booking procedures, or legal requirements.
Updated terms will be posted on our booking platform, with notice provided where appropriate or required by law. Changes will take effect as stated in the updated terms, subject to applicable legal requirements.
Have questions about our booking policies, payments, or these Terms of Service? We're happy to help!
Please contact Paddle District using the official contact details provided on our booking platform or official social media pages.
Thank you for choosing Paddle District! We appreciate your support and look forward to welcoming you to the court.