Last updated: October 28, 2026
Last Updated: October 25, 2026
At Paddle District, your privacy matters to us. We are committed to handling your personal information responsibly and protecting it in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our booking platform, create an account, reserve a court, make a payment, or use our other services.
By using our platform, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will obtain it separately as appropriate.
Depending on how you use our platform and services, we may collect the following information:
When you create an account or make a booking, we may collect:
Your full name
Email address
Philippine mobile phone number
Account username and login credentials
Account identification code or QR code, if provided
Profile photo or avatar, if you choose to upload one
To manage reservations and payments, we may collect and maintain:
Court booking details, including dates, times, and reservation history
Payment amounts, payment methods, and transaction references
Cancellation, rescheduling, and refund requests
Open Play registrations and coaching session bookings, where available
Merchandise orders and purchases, where available
Voucher and discount code usage
We may collect your communication preferences, including whether you wish to receive email or SMS notifications and whether you have opted in or out of promotional messages.
When you access our platform, certain technical information may be collected, such as:
IP address
Browser type and device information
Login sessions and session-related information
Dates and times of account access
Actions taken on the platform, such as creating bookings or updating account details
This information may be used to maintain platform functionality, troubleshoot issues, improve security, and prevent fraudulent activity.
If you contact us regarding a booking, payment, account issue, or other concern, we may retain the information you provide so we can respond and assist you.
We collect and use personal information only for legitimate and appropriate purposes, including:
Account Management: Creating, maintaining, and securing your account.
Court Reservations: Processing bookings, confirming reservations, and managing court availability.
Payments: Verifying transactions and maintaining payment records.
Rescheduling and Refunds: Reviewing requests and coordinating changes to reservations when applicable.
Customer Notifications: Sending booking confirmations, payment receipts, reminders, and important service updates.
Customer Support: Responding to questions, concerns, and service requests.
Security: Detecting suspicious activity, preventing fraud, and protecting our platform and customers.
Platform Improvement: Identifying technical issues and improving the booking experience.
Legal Compliance: Meeting applicable legal, regulatory, accounting, and recordkeeping obligations.
Promotional messages will be handled in accordance with applicable law and your communication preferences.
Under the Philippine Data Privacy Act of 2012, we process personal information based on the applicable lawful grounds, which may include:
Consent: Where you have freely given consent for a specific purpose and consent is required.
Contractual Necessity: Where processing is necessary to provide requested services, such as managing your account or fulfilling a booking.
Legal Obligations: Where processing is necessary to comply with applicable laws and regulations.
Legitimate Interests: Where processing is necessary for legitimate business purposes, such as protecting platform security and preventing fraud, provided these interests do not override your fundamental rights and freedoms.
Other Lawful Grounds: Where another legal basis permitted by applicable law applies.
We will not rely on account registration alone as consent for every possible use of your personal information.
Paddle District does not sell or rent your personal information to third parties for their own marketing purposes.
We may share relevant information with trusted service providers when reasonably necessary to operate our business and provide our services. These may include:
Payment Providers: To process and verify payments, refunds, and transaction records.
Email and SMS Providers: To deliver booking confirmations, receipts, reminders, and other communications.
Technology and Hosting Providers: To host, maintain, secure, and support our booking platform.
Mapping Services: Where applicable, to display our venue location.
Professional Advisers and Authorities: Where necessary to comply with legal obligations, protect our rights, or respond to lawful requests.
We aim to share only the information reasonably necessary for the relevant purpose. Where required, we will implement appropriate contractual and security safeguards for third-party processing.
The specific providers used may depend on the services and technology currently supporting our platform.
We take reasonable organizational, physical, and technical measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the systems used, these measures may include:
Restricted access to personal information
Secure handling of account credentials
Encryption of information during transmission
Security monitoring and fraud prevention
Protection of login sessions and account access
Appropriate safeguards for payment processing
Regular review of security practices and access permissions
Although we take reasonable steps to protect your information, no online platform or electronic storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate action and provide notifications to affected individuals and the relevant authorities when required by law.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on the type of information and the reason it was collected.
Account Information: Retained while your account remains active and as needed for legitimate operational or legal purposes.
Booking and Payment Records: Retained as necessary for transaction verification, accounting, dispute resolution, and legal compliance.
Customer Support Records: Retained as needed to resolve concerns and maintain appropriate service records.
Security Logs: Retained for a reasonable period based on security, operational, and legal requirements.
When information is no longer necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
Subject to applicable law and any relevant limitations, you may have the right to:
Be Informed: Know how and why your personal information is collected and processed.
Access: Request reasonable access to your personal information.
Rectification: Request correction of inaccurate or incomplete information.
Erasure or Blocking: Request the removal, destruction, or blocking of personal information where legally applicable.
Object: Object to certain types of processing under circumstances provided by law.
Data Portability: Request a copy of qualifying personal information in a commonly used electronic format, where applicable.
Damages: Seek compensation where you have suffered damage due to unlawful or inaccurate processing, as provided by law.
Complain: File a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.
To exercise your rights, please contact Paddle District using the official contact details published on our booking platform or social media pages.
We may need to verify your identity before acting on your request. We will respond in accordance with applicable legal requirements.
Our booking platform may use cookies or similar technologies to maintain login sessions, support essential website functions, remember preferences, and improve security.
Where applicable:
Essential Cookies: Help the platform operate and maintain your session.
Preference Storage: May remember settings, such as your display preferences.
Security Technologies: May help protect against unauthorized access or suspicious activity.
We will provide additional information about non-essential cookies or tracking technologies if they are used. Where required by law, we will obtain the appropriate consent before activating them.
You may be able to manage cookies through your browser settings. Disabling essential cookies may affect certain platform functions.
Our booking platform is primarily intended for adults. Where minors are permitted to use our services, their personal information must be handled in accordance with applicable law and appropriate parental or guardian involvement.
We do not knowingly collect children's personal information without the appropriate legal basis and safeguards. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.
Our platform may contain links to third-party websites or use third-party services for payments, communications, maps, or other functions.
These third parties may have their own privacy policies and data handling practices. Paddle District encourages you to review their policies before providing information directly to them.
Our Privacy Policy applies to information handled by Paddle District and does not automatically govern independent third-party websites or services.
We may update this Privacy Policy to reflect changes in our operations, platform features, service providers, or applicable legal requirements.
The updated version will be published on our booking platform, together with the revised date. Where required, we will notify affected users or obtain additional consent before implementing changes.
We encourage you to review this policy periodically to stay informed about how your information is handled.
If you have questions about this Privacy Policy, wish to exercise your data privacy rights, or have concerns about how your personal information is handled, please contact Paddle District using the official contact details published on our booking platform or official social media pages.
You may also contact the National Privacy Commission (NPC) for information about your rights or to submit a complaint.
Website: https://privacy.gov.ph/
Thank you for trusting Paddle District. We value your privacy and appreciate being part of your time on the court.